Privacy policy

Time2Volunteer (Hull CVS) Privacy Notice

Who are we?

Time2Volunteer is the online volunteering brokerage platform managed by Hull Community and Voluntary Services (CVS)) and HEY Smile Foundation. Hull CVS is a Registered Charity (No 514311) and operates a registered company 1570120 under Meeting New Horizons (MNH). Our registered address is The Strand, 75 Beverley Road, Hull, HU3 1XL. 01482 324 474.

Hull CVS and Meeting New Horizons CIC Privacy Policy Statement

At CVS and MNH we are committed to protecting the data privacy of our employees and service users and meeting all regulatory requirements relating to the protection of personal information in strict compliance with the current General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Any personal information that we may request or process will be relevant to the delivery of services to our customers or as part of our role as an employer.  Visitors to the Hull CVS websites can be assured that the protection of privacy and confidentiality are given the highest priority.

Where we process personal information, this will be undertaken following the privacy principles:

Information we collect about you

Hull CVS and MNH do not collect any personal information from visitors to its website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website, please see our Cookie policy for more information. HullCVS - Cookie Policy

When using our services, we will collect personal information from you such as name, title, address, telephone number and employment status. Dependent on which of our services you use, it may be necessary for us to collect further information, in which we will request your explicit consent.

Obtaining and processing personal data

  • All collection and processing will be in a lawful, fair and in a transparent manner.
  • Any information we collect will always be for a legitimate purpose.
  • We will only collect the information needed. We will review this regularly to ensure the information we hold continues to remain adequate and relevant. We will not hold information longer than is necessary, , and we have a consistent archiving process to ensure out dated information is not used.
  • We will only contact you with relevant information and with your prior consent.
  • We will undertake all processing in a manner that maintains appropriate security of the personal information provided to us.

In some circumstances, we may collect or process sensitive personal information. For example, details about an employee’s or service users health, race, ethnic origin, their sexual orientation or their religious beliefs. We aim to not collect this information as a normal activity but only when explicit consent has been requested and given.

Data Security

Hull CVS and MNH take appropriate measures to safeguard the information it holds from unauthorised access or improper use. Hull CVS and MNH have a strict internal security policy with which members of staff must comply as a condition of employment and no external access to the system is permitted. Hull CVS and MNH continually reviews and up-dates its security procedures as new technologies become available and new activities are introduced.

Any third parties to whom information is transferred are made aware of these security practices and are also required to take reasonable precautions to protect the transferred data.

Storing data

We store any information provided to us in a secure manner, either on a secure server, or if a paper copy is needed, in a locked filing cabinet. If we need to communicate personal data over the internet, this will be encrypted and password protected.

To ensure we do not keep data for longer than necessary and to maintain the integrity of the data we hold, we store data in accordance with the relevant legal time frames. For example, we keep financial records for seven years in accordance with the government guidelines, at which point it is destroyed.

Sharing Information

At Hull CVS and MNH we do not share your information with third parties for marketing or other purposes. However, if we deem it a matter of safety; either your own or someone else’s; we may share information with the necessary emergency services.

Your data

You have the right to request the data we hold on you at any time, free of charge, and we shall supply this within a maximum of one month of this request. You also have the right to request us to amend or destroy your data at any time.

From time to time, we may send emails to you informing you of our services if you have opted in to our mailing list. You can remove yourself from this list at any time by contacting

Links to other websites

Our websites may contain links to other websites of interest, however once you have used this link please be aware that we do not have any control over these other websites. Therefore we cannot be held responsible for the privacy of any information which you provide to these websites, and these websites are not governed by this privacy policy.


Hull CVS and MNH uses closed circuit television (CCTV) at their office buildings to provide a safe and secure environment for our employees and service users. It is deemed the best method possible to ensure continued security.

Images recorded are stored and used in accordance with GDPR:

  1. Cameras are visible
  2. Cameras are not sighted in places which would invade personal privacy
  3. Areas covered by cameras are identified by signage
  4. Information displayed in CCTV images will not be shared unless it is our legal duty to do so

Further information can be found within our CCTV policy, available on request.


Any queries relating to Hull CVS collection or use of personal information should be addressed to Hull CVS & Meeting New Horizons, The Strand, 75 Beverley Road, Hull, HU3 1XL, telephone 01482 324 474, email

Funded and delivered by

Smile Foundation Hull CVS, community and voluntary services East Riding of Yorkshire Counsil Hull City Counsil
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